+ 27 21 300 1314 

Community Associate

V789      Permanent      Woodstock

About the Role


Community Associate is the primary point of contact for the community and acts as the “face” of Rise.


Goals and Objectives


  • Illustrate Rise core values and strive to achieve our mission


  • Support the Community Management team to achieve the following:


  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members


o Ensure that your building is fully operational and processes are running smoothly o Drive growth and promotion of Rise-provided service offerings

o     Take direction from the CM and ACM to support the Community Team as necessary


Duties and Responsibilities


Greeting /Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Member check-ins
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer enquirer to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications


  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter

Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome gifts
  • Assist with building operations and maintenance to ensure highest level of member experience

o     Fielding and assigning requests submitted

o Manage keycard activations where applicable o Ensuring the building is clean and well kept

  • Ordering consumables
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to ACM and CM and document accordingly

Experience and Requirements

  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for Rise’s mission and values
  • Proficient in basic computer skills

Should you meet the requirements, please email your cv to mike@globerecruitment.com or contact – 021 3001314

Date Posted: 27/03/2016

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