+ 27 21 300 1314 
info@globerecruitment.com

Community Associate

V789      Permanent      Woodstock

About the Role

 

Community Associate is the primary point of contact for the community and acts as the “face” of Rise.

 

Goals and Objectives

 

  • Illustrate Rise core values and strive to achieve our mission

 

  • Support the Community Management team to achieve the following:

 

  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

 

o Ensure that your building is fully operational and processes are running smoothly o Drive growth and promotion of Rise-provided service offerings

o     Take direction from the CM and ACM to support the Community Team as necessary

 

Duties and Responsibilities

 

Greeting /Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Member check-ins
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer enquirer to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

 

  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter

Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome gifts
  • Assist with building operations and maintenance to ensure highest level of member experience

o     Fielding and assigning requests submitted

o Manage keycard activations where applicable o Ensuring the building is clean and well kept

  • Ordering consumables
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to ACM and CM and document accordingly

Experience and Requirements

  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for Rise’s mission and values
  • Proficient in basic computer skills

Should you meet the requirements, please email your cv to mike@globerecruitment.com or contact – 021 3001314

Date Posted: 27/03/2016

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